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Use guest photos in your marketing
(and stay friends)

4 min readUses Media libraryLead capture

The short version

  1. 1Ask guests before they upload. Show the terms in plain words before a guest's first photo goes in.
  2. 2Get two separate yeses from each guest. Ask once for uploading and once for marketing, and keep both apart from the raffle.
  3. 3Ask again before a bigger use. Paid ads and billboards deserve a direct message.

Five habits, zero awkward DMs

1Step 1 of 5

Write terms a guest will actually read

Guests own the photos they take. To use them, you need a yes from someone who understood the question, and three sentences beat three pages.

Say what you'll do with the photos, what you won't do and how to get one taken down. Show it before a guest's first upload, and run it past whoever handles legal for you.

What a guest sees before adding photos, with Agree and add photos
2Step 2 of 5

Keep upload consent and marketing consent apart

Adding a photo to an album and hearing from your brand are two different yeses. Fold them together and guests notice.

Give the marketing sign up its own card, in your own words. MyWrap saves each guest's consent with the exact wording they saw and syncs it to Klaviyo or HubSpot. Keep the raffle separate from both.

The Use filter on Cleared for marketing, above four photos each marked Cleared
Set Use to Cleared for marketing to see only the photos whose guests said yes to your marketing.
3Step 3 of 5

Keep the rights with the photo

Six months from now someone will find a great shot and ask "can we use this?" The answer needs to live with the photo.

Your workspace's media library files every photo and clip by event with its usage rights, so you can see what's cleared long after the event lead has moved on. Photos from a hashtag search come with none of that, so always ask first.

Four photos in the library, each tagged as cleared for marketing
Each photo keeps its consent record for as long as you keep it.
4Step 4 of 5

Ask again when the stakes go up

A crowd shot on your own feed is one thing. One recognisable face in a paid ad or on a poster needs a fresh yes by direct message.

Name the photo and where it'll run. Most people say yes happily, and a screenshot of their reply filed with the photo beats a vague memory of a chat.

A crowd with hands in the airA crowd on your feedA guest smiling at a gallery openingOne face in an ad
Two different asks.
5Step 5 of 5

Credit people and take things down fast

Credit the photographer when you post, by handle if you have it. Guests love seeing their name on a brand's feed.

When someone asks for a photo to come down, take it down the same day and thank them for asking. A quick, friendly takedown keeps a guest on your side.

Friends laughing in the sun at a festival@maya.cFriends dancing in a blue lit room@priya.nThree friends with a birthday cake@jordanellis
Credit by handle when you have it.

Your take

Three quick ones. Tap an answer to see how everyone else replied. We read every answer, it shapes what we build next.

1 of 3

How do you get permission to use guest photos today?

2 of 3

Could you prove who agreed to a photo from six months ago?

3 of 3

What worries you most about using guest photos?

What you wish this guide covered, what drives you mad about event photos, anything. Read by the people building MyWrap.

Steal this

Wording to adapt. Run it past whoever handles legal for you first.

Plain-words upload terms

“By adding photos and videos here, you agree [Brand] may share them on our own channels and in recaps of this event, with credit where we can. We won't sell them or use them in paid ads without asking you first. Want one taken down? Email [address] and we'll remove it.”

Separate marketing opt-in

“Want an invite to the next one? Leave your email and we'll send event news a few times a year. Unsubscribe anytime.”

Asking for a bigger use

“Hi [name]! We love the photo you added from [event] (the one of [description]). Could we use it in [where] for [how long]? We'll credit you as [handle]. Totally fine to say no.”

Fair questions

What are UGC rights for events?

UGC means user-generated content: the photos and videos guests create at an event. UGC means user generated content. UGC rights are the permissions a brand needs to reuse photos and videos guests take at an event. The guest usually owns what they shoot, so you need a clear, recorded yes first.

Who owns photos guests take at a brand event?

The guest who took them usually owns them, unless they agreed to terms that let you use them. That's why the terms come before the upload.

Can I repost a guest's photo if they used our hashtag?

Using your hashtag isn't the same as agreeing to your terms. Ask first, credit them and keep their reply with the photo.

Do I need separate consent for paid ads?

It's good practice to ask again for anything beyond your own posts, like paid ads or print. Say which photo, where and for how long.

Is this legal advice?

No. This is practical advice from running events. Laws differ by country, so have someone qualified check your wording before you rely on it.

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